Impact du décideur marketing sur l'accountability financière du marketing : propositions pour améliorer la prise de décision managériale

The marketing ability to link marketing actions to financial performance (marketing accountability) is still under debate. This article proposes to study marketing decision-making and its consequences on marketing financial accountability. After reviewing possible decisions biases in marketing, this article suggests to consider decisionmaker accountability as a tool for making better decisions. A distinction between outcome accountability and process accountability is made to propose a management system to foster rationality without affecting marketer creativity. A differentiated accountability is recommended for marketing activities. [PUB ABSTRACT]