Supply chain performance benchmarking using grey-MOORA approach: An empirical research

Purpose - In today's competitive global marketplace, performance management has been identified as a key strategic consideration towards achieving an efficient supply chain management. The task of estimating supply chain performance extent is seemed a complex problem entitled with multiple subjective performance measures and metrics; subjected to decision-making environment which involves an inherent vagueness, inconsistency and incompleteness associated with decision-makers (DMs) (expert panel) commitment towards assessment of various subjective (quantitative) evaluation indices. Consequently, it becomes difficult towards making a comparative study on performances of alternative supply chains. It is, therefore, indeed essential to conceptualize and develop an efficient appraisement platform helpful for benchmarking of alternative supply chains based on their performance extent. The paper aims to discuss these issues. Design/methodology/approach - The work explores the concept of grey numbers combined with multi-objective optimization by ratio analysis (MOORA) in perceptive to evaluate best alternative from among available alternative supply chains. Findings - The method has been found fruitful to facilitate such a multi-criteria group decision-making (MCGDM) problem under uncertain environment and provides an appropriate compromise ranking order with respect to available possible alternatives. Originality/value - Supply chain performance appraisement provides necessary means by which an organization can assess whether its supply chain is performing well, whether it has been improved or degraded as compared to the past record. The purpose of this research is to develop and to empirically test a multiple-indices hierarchical appraisement model for benchmarking of supply chain performance and its impact on competitiveness of manufacturing industries.