Information Technology Leadership on Electronic Records Management: The Malaysian Experience

Managing records in electronic environment is not only a major challenge but also increasingly a strategic issue for organizations in both the public and private sectors. The success of electronic records management (ERM) in an organization depends greatly on partnership of the different key players on managing these specialized records namely records managers, archivists, administrators and most importantly the IT personnel. A strong IT leadership on electronic records management would provide an excellent foundation towards developing a credible electronic records management in an agency. This paper presents the findings of a study carried out pertaining to the IT personnel involvement in electronic records management in sampled agencies in Malaysia and how IT leadership could have an impact on the management and preservation of these records as part of the organizational memory and collectively as memory of the nation. [PUBLICATION ABSTRACT]