Perceptions of Conflict and Success in Information Systems Development Projects

Previous research on the development of information systems has focused on the conflicts among participants and the consequences of satisfactory resolution of those conflicts. In this paper, we test a model of conflict during system development [40, 41 J. As specified, the model proposed relationships among participation, influence, conflict, and conflict resolution. We extend the model to include project success as an outcome variable. A sample of84 participants in 17 system development projects in 3 organmltions was surveyed. Results support the portions of the model reported earlier [41 J, show a strong positive relationship between conflict resolution and project success, and show a modest positive relationship between participation and project success.