A STAKEHOLDER APPROACH TO STRATEGIC PERFORMANCE MEASUREMENT

A model for measuring a company's performance helps all members - customers, suppliers, employees, and community - understand and evaluate their contributions and expectations. By focusing on the secondary processes for achieving primary objectives, such as profit, the system provides a tool fo...

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Veröffentlicht in:Sloan management review 1997-04, Vol.38 (3), p.25
Hauptverfasser: Atkinson, Anthony A, Waterhouse, John H, Wells, Robert B
Format: Artikel
Sprache:eng
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Zusammenfassung:A model for measuring a company's performance helps all members - customers, suppliers, employees, and community - understand and evaluate their contributions and expectations. By focusing on the secondary processes for achieving primary objectives, such as profit, the system provides a tool for monitoring implicit and explicit contractual relationships with stakeholders.
ISSN:0019-848X