A STAKEHOLDER APPROACH TO STRATEGIC PERFORMANCE MEASUREMENT
A model for measuring a company's performance helps all members - customers, suppliers, employees, and community - understand and evaluate their contributions and expectations. By focusing on the secondary processes for achieving primary objectives, such as profit, the system provides a tool fo...
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Veröffentlicht in: | Sloan management review 1997-04, Vol.38 (3), p.25 |
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Hauptverfasser: | , , |
Format: | Artikel |
Sprache: | eng |
Online-Zugang: | Volltext |
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Zusammenfassung: | A model for measuring a company's performance helps all members - customers, suppliers, employees, and community - understand and evaluate their contributions and expectations. By focusing on the secondary processes for achieving primary objectives, such as profit, the system provides a tool for monitoring implicit and explicit contractual relationships with stakeholders. |
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ISSN: | 0019-848X |