Altering the Effects of Work and Family Conflict on Exhaustion: Telework During Traditional and Nontraditional Work Hours

Purpose The current study investigates the impact of time and strain-based work-to-family conflict (WFC) and family-to-work conflict (FWC) on exhaustion, by considering the moderating effect of telework conducted during traditional and non-traditional work hours. Design/Methodology/Approach Data were obtained from professionals in a large computer company using survey methodology (N = 316). Findings Results from this study suggest that time and strain-based WFC and FWC were associated with more exhaustion, and that exhaustion associated with high WFC was worse for individuals with more extensive telework during traditional and non-traditional work hours. Implications This study provides managers with findings to more carefully design telework programs, showing evidence that the adverse impact of WFC/FWC on exhaustion may depend on the type of telework and level of conflict experienced. This suggests that managers may need to be more aware of the full range of characteristics which encapsulate the teleworker's work practices before making decisions about how telework is implemented. Originality/Value By differentiating the timing of telework and its role on the WFC/FWC—exhaustion relationship, this study delves deeper into the contingent nature of telework and suggests that the extent of telework conducted during traditional and nontraditional work hours may play an influential role. In addition, these considerations are investigated in light of the bi-directional time-based and strain-based nature of WFC and FWC, helping to unravel some of telework's complexities.