Building resilience capabilities at "Big Brown Box, Inc."

Purpose - This paper aims to contend that to achieve the resilience needed to thrive long-term in a dynamic, highly competitive marketplace companies need to commit to continual customer-focused agility training.Design methodology approach - The paper uses "Big Brown Box Inc.", which is a disguised case about a real company's practices and experiences.Findings - The paper reveals that training for resilience involves mastering three strategic management practices: cultivating foresight, rehearsing non-routine behaviors and building an experimentation-oriented community.Practical implications - The takeaway from the Big Brown Box Inc. example is that all companies need to continually exercise their operational resilience to prepare for setbacks and the maneuvers of rivals.Originality value - The paper reveals that the rehearsing and training exercises needed to develop resilience will help an organization learn how to proactively engage in exploration and experimentation.