CUSTOMER BEHAVIOUR AND STUDENT SATISFACTION

CUSTOMER BEHAVIOUR AND STUDENT SATISFACTION

Having to overcome new challenges, the higher education institutions need to understand their customer behaviour. The students' satisfaction is becoming an important objective for universities and society as the role of the tertiary level institution is being questioned. The aim of this paper i...

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Veröffentlicht in:Bulletin of the Transilvania University of Brașov. Series V, Economic science Economic science, 2011-07, Vol.4 (2), p.41
1. Verfasser: Enache, Ioan Constantin
Format: Artikel
Sprache:eng
Schlagworte:
College students
Colleges & universities
Consumer behavior
Customer satisfaction
Economic policy
Fees & charges
Higher education
Learning
Literature reviews
Marketing
Questionnaires
Ratings & rankings
Regression analysis
Students
Studies
Tuition
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Zusammenfassung:Having to overcome new challenges, the higher education institutions need to understand their customer behaviour. The students' satisfaction is becoming an important objective for universities and society as the role of the tertiary level institution is being questioned. The aim of this paper is to provide a concrete marketing approach to the student satisfaction problem. The literature review section aims to present resources that deliver relevant and updated information about the marketing perspectives on student satisfaction. A short survey is developed in order to provide insights on student behaviour and student satisfaction. [PUBLICATION ABSTRACT]
ISSN:2065-2194