IT STRATEGY AND GOVERNANCE

When you want to run IT like a business, where do you start? Is it as simple as charging out the IT staff’s time to internal customers? Some IT executives, hoping to demonstrate business value to executive leadership sponsors, do precisely that. But if running IT like a business amounts to nothing m...

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Bibliographische Detailangaben
1. Verfasser:	Kress, Robert E
Format:	Buchkapitel
Sprache:	eng
Schlagworte:	Applied sciences Business Business administration Business engineering Business structures Computer engineering Computer science Computer technology COMPUTING AND INFORMATION TECHNOLOGY Computing: general Corporate governance Corporate planning Corporate strategies Corporations Economic disciplines Economics Engineering Finance Financial economics Financial instruments Financial investments Financial portfolios Financial securities Governance Government Information technology Investment portfolios Management & management techniques Political science Securities management Securities sales Steering Transportation Vehicle operation
Online-Zugang:	Volltext
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Zusammenfassung:	When you want to run IT like a business, where do you start? Is it as simple as charging out the IT staff’s time to internal customers? Some IT executives, hoping to demonstrate business value to executive leadership sponsors, do precisely that. But if running IT like a business amounts to nothing more than a chargeback system, you risk missing the quintessential ingredient of any successful business: understanding your customers’ needs and meeting those needs better than the available alternatives can. If an IT function is going to transform its identity from cost center to value center, something more will