Privacy, Security, and Trust: Human-Computer Interaction Challenges and Opportunities at Their Intersection

In this chapter, the authors discuss three topics—privacy, security, and trust—which all have a variety of meanings in human contexts in a multidisciplinary view of the world. This presents a challenge in talking about any of them in isolation, and also in addressing questions of deciding what human–computer interaction research might be relevant to each. The group practice has created a privacy policy and formulated procedures for collection, use, and storage of their patients’ medical data. To do this, they have reviewed the Health Insurance Portability and Accountability Act guidelines and written a policy and set of procedures to cover the different situations that arise. Although some data are kept in hard copy files, much of the patient record is kept electronically in a commercial patient record system called Medical Files. The policy management becomes an important issue to be considered within security, privacy, and trust contexts.