A Broken System

My experience at CIBC led me to wonder whether companies have the dynamism to cope with disruptive change, and whether their boards will ever choose long-term sustainability over short-term results. With the invaluable help of Williams Inference Global, a Chicago-based consultancy, my eyes had been opened to the impact that technology, including the mobile Internet, would have on retail banking. Williams Inference is a one-of-a-kind business. As its website notes, its starting point “is the identification of anomalies: irregularities, surprises and the unusual. Creating insights about change requires confronting the ‘new.’ The new has no history, thus it has no