CREDIBILITY AND USER INTERACTION: The Challenge of Decentered Expertise

As we become more familiar with our technologies, customize them, and extend them to suit our needs, it becomes easier to use them in support of a wider variety of tasks. This task shift toward social integration leads to many of the ill-defined and wicked problems discussed in the previous chapter. So, if generic tasks only represent a portion of the tasks for which users need support, how can those remaining tasks be supported or even understood well enough to be addressed? The tasks and associated problems are too numerous, situated, and uncertain to be planned for and addressed ahead