HUMAN-CENTERED DESIGN OF DECISION-SUPPORT SYSTEMS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246Approaches to Design . . . . . . . . . . . . . . . . . . . . . . . . . . 247Cognitive Task Analyses and CognitiveWalkthroughs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247Work-Domain Analy...
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| description | Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246Approaches to Design . . . . . . . . . . . . . . . . . . . . . . . . . . 247Cognitive Task Analyses and CognitiveWalkthroughs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247Work-Domain Analyses . . . . . . . . . . . . . . . . . . . . . . . . . . 249Approaches to Design-Summary . . . . . . . . . . . . . . . . . 249Human Performance onDecision-Making Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . 249Errors and Cognitive Biases . . . . . . . . . . . . . . . . . . . . . . 250Slips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Mistakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Cognitive Biases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Designer Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251Systems Approaches to Error . . . . . . . . . . . . . . . . . . . . 251Errors and Cognitive Biases-Implications for Design . . . . . . . . . . . . . . . . . . . . . . . . 251Human Expertise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252Descriptive Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252Normative Optimal Models . . . . . . . . . . . . . . . . . . . . . 253Human Expertise-Implications for Design . . . . . . . . 253Additional Cognitive Engineering Considerations . . . . . 254The Human Operator as Monitor . . . . . . . . . . . . . . . . 254Complacency and Overreliance . . . . . . . . . . . . . . . . . . 254Excessive Mental Workload . . . . . . . . . . . . . . . . . . . . . 254Lack of Awareness or Understanding . . . . . . . . . . . . . . 254Lack of Trust and User Acceptance . . . . . . . . . . . . . . . . 255Active Biasing of the User’s CognitiveProcesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255Distributed Work and Alternative Roles . . . . . . . . . . . . 255Organizational Failures . . . . . . . . . . . . . . . . . . . . . . . . . 255Case Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255Case Study A-Distributed Work in the NationalAirspace System: Ground Delay Programs . . . . . . . . . . . 256The Application Area . . . . . . . . . . . . . . . . . . . . . . . . . . 256The Original Approach to DistributingWork in a GDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256An Alternative Approach to theDesign of GDPs . . . . . . . |
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ways. They can, for instance, provide improved access to information or more informative displays of this information, or
support more effective forms of communication. They can also
use algorithms to actively monitor situations and to generate inferences in order to assist with tasks such as planning, diagnosis,
and process control. This chapter focuses on interaction design
issues (Preece, Rogers, & Sharp, 2002; Scott, Roth, & Deutsch,
2005) associated with this latter role, in which the software uses
numerical computations and/or symbolic reasoning to serve as
an active decision-support system or DSS (Turban, Aronson, &
Liang, 2004).</description><identifier>ISBN: 9781420088854</identifier><identifier>ISBN: 1420088858</identifier><identifier>EISBN: 0429143656</identifier><identifier>EISBN: 1420088866</identifier><identifier>EISBN: 9780429143656</identifier><identifier>EISBN: 9781420088861</identifier><identifier>DOI: 10.1201/9781420088861-18</identifier><identifier>OCLC: 367628624</identifier><identifier>LCCallNum: QA76.9.H85H8564 2009</identifier><language>eng</language><publisher>United Kingdom: CRC Press</publisher><subject>Ergonomics ; Human-computer interaction</subject><ispartof>Human-Computer Interaction, 2009, p.263-292</ispartof><rights>2009 by Taylor & Francis Group, LLC</rights><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Uhttps://ebookcentral.proquest.com/covers/427085-l.jpg</thumbnail><link.rule.ids>780,781,785,794,4044,24783,27927</link.rule.ids></links><search><contributor>Sears, Andrew</contributor><contributor>Jacko, Julie A.</contributor><contributor>Jacko, Julie A</contributor><contributor>Sears, Andrew</contributor><title>HUMAN-CENTERED DESIGN OF DECISION-SUPPORT SYSTEMS</title><title>Human-Computer Interaction</title><description>Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246Approaches to Design . . . . . . . . . . . . . . . . . . . . . . . . . . 247Cognitive Task Analyses and CognitiveWalkthroughs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247Work-Domain Analyses . . . . . . . . . . . . . . . . . . . . . . . . . . 249Approaches to Design-Summary . . . . . . . . . . . . . . . . . 249Human Performance onDecision-Making Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . 249Errors and Cognitive Biases . . . . . . . . . . . . . . . . . . . . . . 250Slips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Mistakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Cognitive Biases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Designer Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251Systems Approaches to Error . . . . . . . . . . . . . . . . . . . . 251Errors and Cognitive Biases-Implications for Design . . . . . . . . . . . . . . . . . . . . . . . . 251Human Expertise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252Descriptive Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252Normative Optimal Models . . . . . . . . . . . . . . . . . . . . . 253Human Expertise-Implications for Design . . . . . . . . 253Additional Cognitive Engineering Considerations . . . . . 254The Human Operator as Monitor . . . . . . . . . . . . . . . . 254Complacency and Overreliance . . . . . . . . . . . . . . . . . . 254Excessive Mental Workload . . . . . . . . . . . . . . . . . . . . . 254Lack of Awareness or Understanding . . . . . . . . . . . . . . 254Lack of Trust and User Acceptance . . . . . . . . . . . . . . . . 255Active Biasing of the User’s CognitiveProcesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255Distributed Work and Alternative Roles . . . . . . . . . . . . 255Organizational Failures . . . . . . . . . . . . . . . . . . . . . . . . . 255Case Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255Case Study A-Distributed Work in the NationalAirspace System: Ground Delay Programs . . . . . . . . . . . 256The Application Area . . . . . . . . . . . . . . . . . . . . . . . . . . 256The Original Approach to DistributingWork in a GDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256An Alternative Approach to theDesign of GDPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256Strategy for distributing work . . . . . . . . . . . . . . . . . . 256Ration-by-schedule (RBS) . . . . . . . . . . . . . . . . . . . . . 257Slot swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258Adapting to deal with uncertainty . . . . . . . . . . . . . . 259Administrative controls . . . . . . . . . . . . . . . . . . . . . . . 259Evaluation of the Implemented Solution . . . . . . . . . . . 260Computers can assist decision makers in a variety of different
ways. They can, for instance, provide improved access to information or more informative displays of this information, or
support more effective forms of communication. They can also
use algorithms to actively monitor situations and to generate inferences in order to assist with tasks such as planning, diagnosis,
and process control. This chapter focuses on interaction design
issues (Preece, Rogers, & Sharp, 2002; Scott, Roth, & Deutsch,
2005) associated with this latter role, in which the software uses
numerical computations and/or symbolic reasoning to serve as
an active decision-support system or DSS (Turban, Aronson, &
Liang, 2004).</description><subject>Ergonomics</subject><subject>Human-computer interaction</subject><isbn>9781420088854</isbn><isbn>1420088858</isbn><isbn>0429143656</isbn><isbn>1420088866</isbn><isbn>9780429143656</isbn><isbn>9781420088861</isbn><fulltext>true</fulltext><rsrctype>book_chapter</rsrctype><creationdate>2009</creationdate><recordtype>book_chapter</recordtype><recordid>eNpVkE1Pg0AYhNcYjbX27rF_AN1995NjQ2lL0kJT6MHTZtmyEUWogBr_vTT1oHOZSSbzHAahe4IfCGDy6EtFGGCslBLEI-oC3WIGPmFUcHGJJn96zq7RiAopQAlgN2jSdS94EJGccD5CZLXfzGIvCOMs3IXz6TxMo2U8TRZDCqI0SmIv3W-3yS6bpk9pFm7SO3TlTNUVk18fo_0izIKVt06WUTBbeyUI2nuKg_GlkbJwEvsg3cH6gHOMpVNWWgY5NqSgjlqfWsfASOKYdHnOOAYBjo4RnLnHtnn_KLpeF3nTvNqi7ltT2Wdz7Iu20wwkVlwTX4Ngw2h1HpW1a9o389W01UH35rtqWtea2pbdCdJpgvXpSv3vSk2U_hygZVMD_QEpzmKv</recordid><startdate>2009</startdate><enddate>2009</enddate><general>CRC Press</general><general>Taylor & Francis Group</general><scope>FFUUA</scope></search><sort><creationdate>2009</creationdate><title>HUMAN-CENTERED DESIGN OF DECISION-SUPPORT SYSTEMS</title></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-i263t-852a97a77ef70927fdc920b007f8c7c42b0a1e3f3c93cf42a71f47fbb450262f3</frbrgroupid><rsrctype>book_chapters</rsrctype><prefilter>book_chapters</prefilter><language>eng</language><creationdate>2009</creationdate><topic>Ergonomics</topic><topic>Human-computer interaction</topic><toplevel>online_resources</toplevel><collection>ProQuest Ebook Central - Book Chapters - Demo use only</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Sears, Andrew</au><au>Jacko, Julie A.</au><au>Jacko, Julie A</au><au>Sears, Andrew</au><format>book</format><genre>bookitem</genre><ristype>CHAP</ristype><atitle>HUMAN-CENTERED DESIGN OF DECISION-SUPPORT SYSTEMS</atitle><btitle>Human-Computer Interaction</btitle><date>2009</date><risdate>2009</risdate><spage>263</spage><epage>292</epage><pages>263-292</pages><isbn>9781420088854</isbn><isbn>1420088858</isbn><eisbn>0429143656</eisbn><eisbn>1420088866</eisbn><eisbn>9780429143656</eisbn><eisbn>9781420088861</eisbn><abstract>Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246Approaches to Design . . . . . . . . . . . . . . . . . . . . . . . . . . 247Cognitive Task Analyses and CognitiveWalkthroughs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247Work-Domain Analyses . . . . . . . . . . . . . . . . . . . . . . . . . . 249Approaches to Design-Summary . . . . . . . . . . . . . . . . . 249Human Performance onDecision-Making Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . 249Errors and Cognitive Biases . . . . . . . . . . . . . . . . . . . . . . 250Slips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Mistakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Cognitive Biases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Designer Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251Systems Approaches to Error . . . . . . . . . . . . . . . . . . . . 251Errors and Cognitive Biases-Implications for Design . . . . . . . . . . . . . . . . . . . . . . . . 251Human Expertise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252Descriptive Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252Normative Optimal Models . . . . . . . . . . . . . . . . . . . . . 253Human Expertise-Implications for Design . . . . . . . . 253Additional Cognitive Engineering Considerations . . . . . 254The Human Operator as Monitor . . . . . . . . . . . . . . . . 254Complacency and Overreliance . . . . . . . . . . . . . . . . . . 254Excessive Mental Workload . . . . . . . . . . . . . . . . . . . . . 254Lack of Awareness or Understanding . . . . . . . . . . . . . . 254Lack of Trust and User Acceptance . . . . . . . . . . . . . . . . 255Active Biasing of the User’s CognitiveProcesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255Distributed Work and Alternative Roles . . . . . . . . . . . . 255Organizational Failures . . . . . . . . . . . . . . . . . . . . . . . . . 255Case Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255Case Study A-Distributed Work in the NationalAirspace System: Ground Delay Programs . . . . . . . . . . . 256The Application Area . . . . . . . . . . . . . . . . . . . . . . . . . . 256The Original Approach to DistributingWork in a GDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256An Alternative Approach to theDesign of GDPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256Strategy for distributing work . . . . . . . . . . . . . . . . . . 256Ration-by-schedule (RBS) . . . . . . . . . . . . . . . . . . . . . 257Slot swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258Adapting to deal with uncertainty . . . . . . . . . . . . . . 259Administrative controls . . . . . . . . . . . . . . . . . . . . . . . 259Evaluation of the Implemented Solution . . . . . . . . . . . 260Computers can assist decision makers in a variety of different
ways. They can, for instance, provide improved access to information or more informative displays of this information, or
support more effective forms of communication. They can also
use algorithms to actively monitor situations and to generate inferences in order to assist with tasks such as planning, diagnosis,
and process control. This chapter focuses on interaction design
issues (Preece, Rogers, & Sharp, 2002; Scott, Roth, & Deutsch,
2005) associated with this latter role, in which the software uses
numerical computations and/or symbolic reasoning to serve as
an active decision-support system or DSS (Turban, Aronson, &
Liang, 2004).</abstract><cop>United Kingdom</cop><pub>CRC Press</pub><doi>10.1201/9781420088861-18</doi><oclcid>367628624</oclcid><tpages>30</tpages></addata></record> |
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| title | HUMAN-CENTERED DESIGN OF DECISION-SUPPORT SYSTEMS |
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