Managing People

Introduction ... 128 Planning for Staffing Needs ... 129 Employee Recruitment ... 130 Workplace Federal Antidiscrimination Laws ... 132 Workplace Laws Regulating Employee Rights, Safety, and Patient Confidentiality... 134Fair Labor Standards Act of 1938 ... 134 Family and Medical Leave Act of 1993 ... 136 Health Insurance Portability and Accountability Act (HIPAA) of 1996 ... 137 Occupational Safety and Health Act of 1970 ... 138OSHA’s Hazard Communication Standard and Material Safety Data Sheets (MSDSs) ... 138 OSHA’s Occupational Exposure to Blood-Borne Pathogens Standard ... 138 Workplace Safety Regarding Robbery and Violence ... 138Screening, Interviewing, and Hiring ... 139 Interviewing ... 139Interview Types and Approaches ... 139 Structured versus Unstructured Interviews ... 140 Situational versus Behavioral Interviews ... 141Planning and Preparing for the Interview ... 142 Conducting the Interview ... 143 Final Steps: Reference and Background Checks ... 144Orienting New Employees ... 145 Policies and Procedures... 145Employee Retention ... 145 Motivators and Demotivators ... 146 Cost of Employee Turnover ... 147Working as a Team ... 147 Team Formation, Conflict, and Performance ... 148Conflict Management ... 149 Conflict Models ... 151Performance Management: Managing and Rewarding Performance ... 153 Performance Management Rules of Engagement ... 153 Mentoring, Coaching, and Counseling... 153Mentoring ... 153 Coaching ... 154Learning Objectives: After reading this chapter and working through the case, the reader will be able to:1. State one strategy for forecasting the staffing needs of a pharmacy 2. Provide three preferred options for recruiting and retaining pharmacy staff 3. List three violations of employment law 4. State three questions you are not allowed to ask prospective employees 5. Explain the importance of orienting new employees and having them readpolicies and procedures 6. Provide three examples on how to get pharmacy employees to work as a team 7. Explain how to identify what motivates an employee 8. Contrast the goals of employee mentoring versus coaching versus counseling 9. List and describe the steps involved in progressive discipline 10. Explain some effective techniques in managing and rewarding employeeperformance 11. Provide the preferred techniques for managing conflict 12. Contrast management versus leadership and implications relative to thedirection of professional employeesPeople are the most valuable investments and re