Managing Customer Expectations

How do we communicate the issues of process dependency to our customers? How can we turn that negative into a positive in their eyes?The design engineers who select engineered materials for their products rarely have all the necessary information concerning the performance of your products. The properties of traditional materials are well documented in engineering handbooks and design guides. But, a balanced perspective on new materials is hard to come by. Few suppliers are anxious to publicize the potential drawbacks of their products.