Application of Knowledge Problem Patterns in Process Oriented Organizations

This contribution introduces a method for the identification of knowledge problems in process-oriented organizations. On an operative level, knowledge problems occur when the generation, storage, transfer or application of knowledge is not in accordance with an organization’s business goals. The introduced method represents an instrument for pointing organizations to such shortcomings and thereby opens up solution spaces for overcoming them. This contribution introduces a set of knowledge problem patterns and an accompanying process of applying them in organizations – both supported by empirical data generated in three conducted case studies. In doing that, this contribution provides new stimuli and insights for current research in the domain of business process oriented knowledge modeling and -audits.