The Effects of Person-Centered Social Support Messages on Recipient Distress Over Time within a Conversation

Abstract Although prior research documents the benefits of supportive messages containing higher levels of verbal person centeredness (VPC), the effects of this message property over time within a discussion are not well understood. This project evaluated predictions about the effects of high and low VPC messages over time drawn from the theory of conversationally induced reappraisals and the dual-process model of supportive communication outcomes. Participants (N = 281) completed an interaction with a computerized support provider in which the level of VPC was manipulated. Before and after the interaction and after receiving each of four supportive messages, participants rated their emotional distress, reappraisal, and validation. Participants in the high and low VPC conditions exhibited a significant reduction in emotional distress from before to after their interaction. Receiving subsequent messages with high levels of VPC produced a non-linear trend in distress reduction, whereas receiving subsequent low VPC messages fostered little change.