Systematic Review on Chatbot Techniques and Applications

Chatbots were an important research subject in the past. A chatbot is a computer program or an artificialintelligence program that participates in a conversation via auditory or textual methods. As the research onchatbots progressed, some important issues regarding them changed over time. Therefore, it is necessary toreview the technology with a focus on recent advancements and core research technologies. In this paper, weintroduce five different chatbot technologies: natural language processing, pattern matching, semantic web,data mining, and context-aware computer. We also introduce the latest technology for the chatbot researchersto recognize the present situation and channelize it in the right direction. KCI Citation Count: 0