감정노동자의 심리적 스트레스 완화를 위한 인지행동치료 집단 프로그램 개발 및 효과성 평가: 예비 연구

The current study aims to develop and evaluate cognitive behavioral group treatment to reduce psychological stress of emotion labor workers, considering lack of interventions for emotion labor workers in South Korea. The participants were social workers (N=26) and intra-company telemarketers (N=22) who are considered as representative emotion labor workers. A two day treatment based on Cognitive Behavioral Therapy targeting depression, anxiety, anger, and stress level was developed. Assessments were done pre-to-post treatment. As a result, perceived stress, anger, and anxiety decreased significantly and participants reported high satisfaction with the program. Limitations and suggestions for further study were included. (Korean J Str Res 2016;24:35∼45) KCI Citation Count: 7