Determinants of a Sustainable Relationship in Triads Structures of IT Outsourcing in Korea

Along with the increasing trend in service and IT (Information Technology) outsourcing, many studies have been done for improving the level of performance in outsourcing. Some studies focus on the way of maintaining particular types of relationships between the customer and the IT providers in order to increase the performance level. Most aassumed a dyadic relationship between the customer and the IT providers. We study how to sustain the relationship in a triad IT outsourcing case by adding the buyer between the customer and the IT service providers. By studying a particular case in Korea, we propose three determinants for sustaining the relationship between the customer and the buyer: governance structure, coordination mechanism and social network with structural hole. KCI Citation Count: 1