Design and Development of Responder: a Notification-Acknowledgment Android OS Phone Application

This paper discusses the design and development of the Android phone application Responder and how it assists Flight Operation Team (FOT) members in handling alerts from a Short Message Service (SMS) text message and email based notification system. The FOT needed a simplified and more powerful tool for receiving, storing, and acknowledging notifications sent from the ground systems automated notification software called Attention! (Registered Trademark). The previous system was to rely on a text message application that comes on a phone. This way was slow, inefficient, and did a poor job of keeping FOT members informed on the state of a situation when multiple notifications are being sent out by Attention! (Registered Trademark). Responder is designed to provide easier viewing and acknowledging of multiple messages. It gives the user a quick look at all recently received messages in an organized and clean manner that prevents notifications from being lost during a large burst of messages. It makes it easier to find and review old messages received and Responder was designed to give the user more flexibility in setting up how and what alerts will notify them when they are received by the phone. Since the implementation of Responder the FOT members are more informed and are able to focus more on problem solving the reason a notification was received then trying to keep up with sending cumbersome acknowledgements over text message or email. Responder is only able to receive and send SMS text messages but by using email to text services provided by the cellular carrier it is able to send and receive emails.