Investigating the Use of the Experience Clip Method

The focus of this paper is on the use of the Experience Clip method for evaluating mobile applications. In this method one participant uses the to-be-evaluated mobile application while the other participant films whatever happens during the field test. Afterwards, participants are interviewed by the researcher(s) to clarify the recorded situations. Investigating the use of the Experience Clip method was achieved by evaluating two mobile multimedia geocaching applications. The method was found very suitable for capturing rich, emotional user experiences and uncovering usability issues. Furthermore, digital photo cameras, used by participants for filming, offer great image quality, ease-of-use, sufficient storage capacity, and attract little attention of bystanders. However, there is one concern that when participants film each other, another experience is added on top of the experience with the mobile application. It is unclear how the filming experience affects actual use and the validity of the collected data.