Developing a decision support system using the cognitive fit approach: an evaluation

Decision support systems play a more and more significant role in today's business. Consequently, many important decisions at several levels within a company are based on the output of such systems. The objective of this study is to improve our understanding of the impact of this output on both decision accuracy and time, taking a practical point of view. In order to follow a scientific and structured approach towards this understanding the theory of the cognitive fit is used. Applying the theory, two of the most important output formats of decision support systems, notably tables and graphs, are compared within an existing business context.