Development of Customer Review Ranking Model Considering Product and Service Aspects Using Random Forest Regression Method

Customer reviews are the second-most reliable source of information, followed by family and friend referrals. However, there are many existing customer reviews. Some online shopping platforms address this issue by ranking customer reviews according to their usefulness. However, we propose an alterna...

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Veröffentlicht in:	KSII transactions on Internet and information systems 2024-08, Vol.18 (8), p.2137-2156
Hauptverfasser:	Arif Djunaidy, Nisrina Fadhilah Fano
Format:	Artikel
Sprache:	kor
Schlagworte:	customer reviews helpfulness reviews product aspects random forest regression service aspects
Online-Zugang:	Volltext
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