An Analysis of University Students’ Needs for Learning Support Functions of Learning Management System Augmented with Artificial Intelligence Technology

The aim of this study is to identify intelligent learning support functions in Learning Management System (LMS) to support university student learning activities during the transition from face-to-face classes to online learning. To accomplish this, we investigated the perceptions of students on the levels of importance and urgency toward learning support functions of LMS powered with Artificial Intelligent (AI) technology and analyzed the differences in perception according to student characteristics. As a result of this study, the function that students considered to be the most important and felt an urgent need to adopt was to give automated grading and feedback for their writing assignments. The functions with the next highest score in importance and urgency were related to receiving customized feedback and help on task performance processed as well as results in the learning progress. In addition, students view a function to receive customized feedback according to their own learning plan and progress and to receive suggestions for improvement by diagnosing their strengths and weaknesses to be both vitally important and urgently needed. On the other hand, the learning support function of LMS, which was ranked as low importance and urgency, was a function that analyzed the interaction between professors and students and between fellow students. It is expected that the results of this student needs analysis will be helpful in deriving the contents of learning support functions that should be developed as well as providing basic information for prioritizing when applying AI technology to implement learner-centered LMS in the future.