Students’ Perception on Quality of Indian Higher Education System

Purpose - This study aims to explore students'perceptions of different quality aspects in Indian higher education, viz. tangible facilities, competence, attitudes, content, delivery, and reliability. Research design, data, and methodology - Following a comprehensive literature review, the researchers used a well-structured questionnaire and in-depth personal interviews with 500 students. The selected sample was chosen from graduate and postgraduate programs in the south Indian state of Andhra Pradesh, using convenience sampling; data were analyzed using Microsoft Excel and frequency distribution. Hypotheses were based on the literature and empirical studies. Result - 50.28 and 49.88 percent of students were positive towards tangible facilities and competence, respectively. Further, 48.92 percent and 48.97 percent were negative towards faculty attitudes and course content, respectively. Finally, 48.72 percent reacted positively on the overall quality, while 51.28 were discontented. Conclusion - This study provides reliable and conclusive information to all stakeholders, facilitating systemic improvements. It reveals students'perceptions of different quality aspects of the higher education system, and is the first study of its kind in this part of the world.