Conclusion: The Human Function

Alex: We all know that people are an important part of the restaurant business, and we have discussed this idea from many different angles in the chapters above. As our business becomes more dependent on technology, people will remain the source and the mechanism by which we create and deliver hospitality. Our industry has a rich history of “being of service,” but it was not always as glamourous, desirable, or acceptable as it is today. The idea of service, or servitude, has a negative connotation connected originally to slavery, but when you fast-forward to today (and tomorrow) and blend in