Evaluation Aims, Methods, and Results

The goal of the evaluation was to test the capability of the hotline prototype to collect meaningful information about patient safety concerns across a wide range of settings and to understand challenges in triaging and sharing that information with professionals who can improve the safety of health care and (as appropriate) with the public. Therefore, the evaluation effort had three principal aims: 1. To characterize the hotline reports entered by patients and caregivers. This part of the evaluation effort was designed to analyze how resources related to the marketing and promotion of the hotline and the modes used to provide