The Performance Case: Using Big Data to Improve City Services—FDNY and Beyond

In previous chapters we presented cases and analysis to illustrate how the elements of social value investing—process, people, place, and portfolio—contribute to the success of cross-sector partnerships. This chapter focuses on the fifth and final element of the social investing framework, a partnership’sperformance. To illustrate how a focus on performance measurement can produce outcomes that meaningfully impact people’s lives, we present several examples from New York City. Over the course of a few decades, New York City transformed from one of the most dangerous cities with the least effective city government in the world to one of