Innovations in Discovery Systems: User Studies and the Bento Approach

Discovery of scholarly content remains one of the most important and heavily used service components that we provide for our library user communities. While Google Search is still heavily used by researchers, the utilization of library-delivered Webscale discovery systems (WSDS), including Ex Libris Primo, ProQuest Summon, EBSCO EDS, and OCLC WorldCat Discovery, have become more ubiquitous within academic libraries around the world. The WSDS aggregate into one resource index online catalog records, articles indexes, institutional repository records, open access resources, and the metadata of other search targets. Libraries find themselves at a crossroads with regard to discovery. We need to