From Usability Studies to User Experience: Designing Library Services at the University of Kansas

The purpose of this survey is to discern how our colleagues use Primo and how successful they are in retrieving the information they need when using this search tool. This study will help KU Libraries develop training for library staff in the use of this new mode of discovery and access. The search terms used in this study will also be useful in helping the discovery implementation team recreate the searches to test Primo in the future, after scheduled upgrades, in order to detect noticeable improvements or problems with the search results. In 2014, University of Kansas (KU) librarians conducted