Measuring database service use patterns as a tool for evaluating the academic networked environment: the case of the Carlos III University Library

The processes involved in accessing information are essential to the continuous acquisition of knowledge in university environments. Hence the vital importance of studies on the use of the information resources available in academic institutions to enable them to reach their objectives, thereby contributing to the ongoing enhancement of the quality of higher education. A number of statistical techniques, including mapping techniques with multivariate analyses, are used in this paper to identify and highlight the features that characterise the use of the Carlos III University of Madrid Library's Database Access Services on the campus network from 1997 to 2000. Trends in the use of databases are evaluated and the indicators that typify tendencies and patterns by kind of user are analysed. Certain criteria on the interaction between users, new technologies and electronic information services in the academic networked environment are likewise discussed.