Teaching diversity by using instructional technology

Purpose - This study examines the use of an instructional technology of utilizing the online forum as a tool for improving self-efficacy related to cultural competency among social work graduate students. As a supplement to face-to-face classes, students (n=103) were encouraged to participate in an Online Diversity Forum (ODF).Design methodology approach - Forum participants assessed their perceived level of self-efficacy related to cultural competency knowledge, attitudes, and values by an end of semester survey.Findings - Overall, students rated their improvements in self-efficacy as high for most criteria studied; the largest perceived improvement was on items measuring interaction with fellow students. Two class sections (n=34) had online postings reflecting a climate of disrespect for other students and for the instructor, while the other four sections (n=69) had positive climates that had no disrespectful or inappropriate postings. Participants in the positive forums increased self-efficacy significantly more than those in the negative climate forums.Practical implications - Our findings suggest that ODF can be a useful adjunct to multicultural education when a positive climate for dialogue is created. Future research should explore ways to design and manage online forums to enhance positive learning climates while reducing negative uses that may serve as a barrier to constructive dialogue and learning.Originality value - This paper illustrates an innovative educational strategy of using ODF and evaluation research.