Humane resource management at Guangxi Bank of Industry and Commerce

Purpose Explores, from an insider's perspective, the operation of socalled humane resource practices at Guangxi Bank of Industry and Commerce. Design Concentrates on the operation of three aspects of humaneresource management at the bank care for disadvantaged employees care for the employee's family and the reduction of status distinctions at work. Findings Reports that these policies help to empower and motivate employees at the bank. Practical implications Advances the view that managers in China who want to have commitment in the workplace should be prepared to put in the time and effort to provide their employees with humane resource management practices. Social implications Reveals that this type of caring HR is part of the prevailing ethos in the People's Republic of China. Originalityvalue Provides interesting detail on how HRM operates in the world's largest bank.