Usability testing for web redesign a UCLA case study

Purpose The purpose of this paper is to describe the processes the UCLA Library Website Redesign Team used to develop a new library website responsive to the needs of the broad population of UCLA Library users. Designmethodologyapproach Using a combination of structured analyses of the previous library website, user surveys, a card sort protocol and a thinkaloud protocol, the Website Redesign Team procured sufficient information to meet its redesign goals established clear site organization and navigation, utilized usercentered nomenclature, ensured easy access from the library homepage to relevant information, developed a unified institutional visual identity throughout the site, and enabled a content management system. Findings Standard usability methods such as surveys and the card sort and thinkaloud protocols are essential tools for evaluating and redesigning complex multilayered websites. Since the redesign process is not finite, these tools contribute to keeping a website current and responsive to the needs of its users. Originalityvalue This case study provides an example that the Redesign Team hope will empower readers with tools and knowledge that they can use to perform similar tasks in their own environment.