In Search of Excellence in Libraries

In Search of Excellence in Libraries

Examines the four books published by Tom Peters (In Search of Excellence, A Passion for Excellence, Thriving on Chaos, and Liberation Management), a major contemporary contributor to management thinking, and relates these new approaches to the management of Library and Information Services (LIS), us...

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Veröffentlicht in:Library management 1994-12, Vol.15 (8), p.4-15
1. Verfasser: Barter, Richard F.
Format: Artikel
Sprache:eng
Schlagworte:
Customer service
Empowerment
Information management
Innovation
Leadership
Libraries
Management theory
Organizational change
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Beschreibung
Zusammenfassung:Examines the four books published by Tom Peters (In Search of Excellence, A Passion for Excellence, Thriving on Chaos, and Liberation Management), a major contemporary contributor to management thinking, and relates these new approaches to the management of Library and Information Services (LIS), using examples from Britain, North America, and Australia. The main areas of enquiry (based on the "prescriptions" from Thriving on Chaos) are the importance of customer responsiveness, innovation, empowerment of people within the LIS workforce, dynamic leadership, and appropriate systems.
ISSN:0143-5124
1758-7921
DOI:10.1108/01435129410071354