The role of interpersonal factors in the application of computer-based training in an industrial setting

This study measures the impact of training content validity, opportunity to use learning, and four interpersonal support factors on supervisory ratings of workplace application of standard operating procedures learned from computer-based training. After controlling for learning and motivation to transfer, a hierarchical regression analysis showed that content validity, supervisor support variables (supervisor sanctions, supervisor support) and coworker support variables (peer support, change resistance) produced significant increments in explained variance in performance ratings. In the full regression model, content validity, peer support, change resistance and supervisor sanctions emerged as significant predictors of performance ratings (R 2 = .43). The findings underscore the value of establishing valid training content and cultivating supervisor and co-worker support for the transfer of workplace learning.