Managerial behaviors, motivations, and computerization in public agencies

Survey data show managerial motivations and behaviors are statistically linked to numerous aspects of computer use in public agencies. Motivations to enhance service quality and work environments seem to be particularly influential in using technology to enhance productivity. Empirical research in public administration should be attentive to individuals' perceptions regarding the impacts of computers. Normative deliberation, however, is needed to determine the appropriate role of managers.