WHOSE NEEDS ARE TO BE MET? CUSTOMER SATISFACTION WITH DELIVERY OF TREATMENT SERVICES FOR HEROIN USERS

WHOSE NEEDS ARE TO BE MET? CUSTOMER SATISFACTION WITH DELIVERY OF TREATMENT SERVICES FOR HEROIN USERS

Comments on the study by Fischer et al which provide what marketing people call information on 'customer satisfaction' with the delivery of treatment services for heroin users. The study provides a fascinating insight into the treatment wants of heroin users but raises more questions than...

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Veröffentlicht in:Substance use & misuse 2002-01, Vol.37 (4), p.543-547
1. Verfasser: Adrian, Manuella
Format: Artikel
Sprache:eng
Schlagworte:
Consumer Behavior
Customers
Delivery Systems
Drug Addiction
Drug addicts
Focus Groups
Health Services Needs and Demand
Heroin
Humans
Methadone Maintenance
Opioid-Related Disorders - rehabilitation
Patient Satisfaction
Policy Reform
Preferences
Satisfaction
Services
Treatment
Treatment Outcomes
Treatment Programs
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Zusammenfassung:Comments on the study by Fischer et al which provide what marketing people call information on 'customer satisfaction' with the delivery of treatment services for heroin users. The study provides a fascinating insight into the treatment wants of heroin users but raises more questions than it answers, such as what is the point of treatment (cure, control or punish), the best way services could be provided and for whom interventions are intended to do good. (Quotes from original text)
ISSN:1082-6084
1532-2491
DOI:10.1081/JA-120002811