A scalable system for automating outage management for electrical utilities

This paper discusses the challenges and critical success factors of scaling low-cost solutions for utility trouble call entry and management that were generally used at coops and municipal utilities to meet the needs of larger utilities through actual implementation experiences.

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Bibliographische Detailangaben
1. Verfasser:	Abrams, J.R.
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Automation Costs Customer service Geographic Information Systems Government Humans Maintenance Management information systems Power generation economics Remuneration
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Beschreibung
Zusammenfassung:	This paper discusses the challenges and critical success factors of scaling low-cost solutions for utility trouble call entry and management that were generally used at coops and municipal utilities to meet the needs of larger utilities through actual implementation experiences.
DOI:	10.1109/TDC.2001.971410