RPA Constitution Model for Consumer Service System based on IoT

Currently, RPA (Robotic Process Automation) attracts attention for productivity improvement of the business processing. However, there are few examples that applied RPA to consumer service system. It is caused by the fact that there is not common sense about an application development method based on RPA for consumer service system. Therefore, we suggest a basic model of RPA constitution for consumer service system. The feature is that we can add continuity, automation, and usability to consumer service system. We inspect an effectiveness of the basic model of RPA constitution by using consumer service system examples characterized by fusing IoT and AI that we worked on so far.