Process mining in business process management: Concepts and challenges

Process mining is an emerging research area that aims to improve the analysis of Business Process Models (BPMs) by extracting knowledge from event logs. What actually happened in the organization is set forth for consideration, not what people think about the organization. Therefore, it can be used in various industrial and scientific applications. This paper aims to provide information about the process mining concept, by revealing the differences with data mining, which is more commonly known in the literature, to point out the challenges in the use of BPM, to introduce the studies on this subject, to serve as a guide and to provide meta-information for researchers, scientists, software developers, etc. who are interested in the process mining.