Managing technical debt: An industrial case study

Technical debt is the consequence of trade-offs made during software development to ensure speedy releases. The research community lacks rigorously evaluated guidelines to help practitioners characterize, manage and prioritize debt. This paper describes a study conducted with an industrial partner during their implementation of Agile development practices for a large software development division within the company. The report contains our initial findings based on ethnographic observations and semi-structured interviews. The goal is to identify the best practices regarding managing technical debt so that the researchers and the practitioners can further evaluate these practices to extend their knowledge of the technical debt metaphor. We determined that the developers considered their own taxonomy of technical debt based on the type of work they were assigned and their personal understanding of the term. Despite management's high-level categories, the developers mostly considered design debt, testing debt and defect debt. In addition to developers having their own taxonomy, assigning dedicated teams for technical debt reduction and allowing other teams about 20% of time per sprint for debt reduction are good initiatives towards lowering technical debt. While technical debt has become a well-regarded concept in the Agile community, further empirical evaluation is needed to assess how to properly apply the concept for various development organizations.