How managers assess the business value returned from information technology spending

Even though expenditures by corporations for information technology, now at all-time high levels, continue to grow, concerns remain over the inability of firms to measure the business value they receive for their investment. Since the level of expenditures is not expected to fall, it can be assumed that, measurable or not, managers believe they are getting satisfactory returns for their spending on information technology. To gain greater insight into the business value of IT, a study involving 146 highly experienced executives and managers was conducted. The results identify and measure the intensity of managers insights into the forces that influence a company's achievement of business value from its IT investments.