Transfer of technologies to the governmental practice: Development, usability and challenges

ICT is the most influential determinant of changes in the network society. Newly adopted technologies and processes based on the Internet, clouds and virtual networks allow high mobility to users and can contribute to the highest efficiency of processes. E-government as public service is developed in most countries and different aspects are summarized. Effectiveness of e-government is conditioned by its design, ICT model, implementation quality, and user's satisfaction. Advantages to the citizens must meet expectations about complexity, quality, security, accessibility, and friendliness of services. Education of citizens, development of channels for feedback, and education IT experts understanding to public services are components, necessary for higher effectiveness of e-government.