Generating timetables of work scales for companies using genetic algorithms

This paper presents a solution, based on genetic algorithm, to the problem of automatic generation of timetable of scale work for companies considering various criteria such as those observed in the availability and suitability of resources, labor law, employees personal preferences and distribution of labor demand over period. Were used as references to the needs of a call center company that needs to plan working hours in accordance with contractual requirements and the distribution of labor demand as well as possible given the above criteria.