Expert systems catching on at the Navy Finance Center

The evolution of the expert system program at the Navy Finance Center from its conception to its successful establishment is discussed. The management decisions and actions leading to a successful pilot project in former spouse survivor benefit plan adjudication, the training of domain experts to create their own expert systems, creating an environment that will promote the success of expert systems technology and a cost-benefit analysis of an expert system project are covered. The objective of this work is to show how easily expert system technology can be introduced into the culture of an organization.< >