Improving Users' Mental Models of Intelligent Software Tools

Intelligent software algorithm are increasingly becoming a tool in consumers daily lives. Users understand the basic mechanics of the intelligent software systems they rely on, but often novices have no direct knowledge of their intelligent devices algorithm, data requirements, limitations, and representations. Problems can go beyond those caused by a poor user interface design and a user's ability to under stand a tool's simple components, which could be alleviated with proper instruction. This article describes the Experiential User Guide (EUG), a concept designed to address these challenges.