Flowable Services: A Human-Centric Framework toward Service Assurance

Service computing aims to provide IT and computing resources to users in a way that it simply serves them. However, many issues remain in, such as portability, interoperability, and heterogeneity of diverse services, in addition to service modeling, creation, deployment, discovery, recommendation, composition, and delivery, in order to provide a service that best fits user needs and contexts at the time. In this study, we propose a new model of flowable services. Its primary purpose is to realize seamless integration and provision of diverse services in an intuitive "flowable" way maximally close to the "flow" of users' activities and thoughts, and as pertinent as possible to their needs, thus gain the most satisfaction. In this paper, we propose and discuss a human-centric framework of flow able services toward service assurance. We further describe the evaluation of the model, and an application scenario for adaptive delivery of personalized learning service under the proposed framework.