A service design methodology based on the discrete event simulation: Proposal of the plan

A service design methodology based on the discrete event simulation: Proposal of the plan

In this paper, a service design framework using the discrete event simulation is proposed. This approach is based on the analogy of the engineering designing process. The illustrative example confirms the effectiveness of the proposed method.

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Bibliographische Detailangaben
Hauptverfasser: Kawata, S, Tenma, Y, Satakuni, H, Sugita, C, Aziro, T, Hashimoto, H
Format: Tagungsbericht
Sprache:eng
Schlagworte:
Analytical models
Customer satisfaction
customer value
Discrete event simulation
Industries
Portfolios
Self Organizing Map
service design
service engineering
service requirements
Solid modeling
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Beschreibung
Zusammenfassung:In this paper, a service design framework using the discrete event simulation is proposed. This approach is based on the analogy of the engineering designing process. The illustrative example confirms the effectiveness of the proposed method.